Privacy Policy

Who We Are

CivilSignals is a public decision intelligence platform operated as part of the RippleXn group. We reconstruct consequence chains from fragmented municipal records and surface what they mean — before the market catches up.

Our registered address and data controller details are available upon request via our contact page.

Information We Collect

We collect the following categories of information:

• Contact information — name, email address, and company name when you submit our contact form or request a demo.
• Usage data — search queries, pages visited, features used, and session duration to improve our platform.
• Technical data — IP address, browser type, device type, and operating system collected automatically via cookies and server logs.

How We Use Your Information

• To respond to your enquiries and provide requested services.
• To operate, maintain, and improve the CivilSignals platform.
• To analyse usage patterns and optimise the user experience.
• To send relevant communications about our services (only with your consent).
• To comply with legal obligations and protect our legitimate interests.

Data Sharing

We do not sell your personal data. We may share information with:

• Service providers — hosting, analytics, and email delivery services that process data on our behalf.
• RippleXn group entities — for internal administration and service delivery.
• Legal authorities — when required by law, regulation, or legal process.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Search queries and usage data are anonymised or deleted after 24 months.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing activities.
• Request data portability.

To exercise any of these rights, please contact us via our contact page.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.

Changes to This Policy

We may update this privacy policy from time to time. Material changes will be communicated via our website. Your continued use of CivilSignals after changes constitutes acceptance of the updated policy.